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Please use the following links to assist with answering questions and finding other useful information for managing situations related to the coronavirus pandemic.

Students, faculty, and staff with questions are encouraged to visit our health update website, which includes all messages to the community and to submit specific questions to the task force.

The links below are to the FAQs for Staff.

Updated FAQ: April 22, 2020

FAQ for Staff Employees: March 2020


John Carroll University recognizes that employees may require medical leave, have a family medical emergency, or be otherwise unable to report to work due to the effects of the Coronavirus (COVID-19), resulting in a need for additional time off in excess of their available time off balances. To address this need, all eligible employees will be allowed to donate accrued sick leave hours from their unused balance to their co-workers in need of additional paid time off, in accordance with the guidance outlined below. Participation in this program is strictly voluntary.

For details on this program, please go to CORONAVIRUS EMERGENCY TIME OFF DONATION BANK


Medical Mutual's SuperMed PPO and High Deductible Plan Networks: Access is available to Cleveland Clinic’s Express Care Online, a secure service that offers 24/7 care with no appointment needed for simple conditions such as sinus infections, cold symptoms, rashes, ear aches and stomach pain.

About Cleveland Clinic Express Care

Cleveland Clinic Express Care Online

MetroHealth Select/Skyway members: The University has partnered with MetroHealth and Doc2Go to give you 24/7/365 access to U.S. board-certified doctors through the convenience of phone, video or mobile app visits. 

For the next 90 days, no cost telehealth visits through Doc2Go are available to covered employees and their covered family members.  The Doc2Go flyer provides details on how you and your family can access these services.

For questions about the telehealth services, please contact Ryan Armsworthy at 216-397-1576 or

Virtual TIAA Visits

Financial Consultant, Courtney Petkovich, will be conducting phone and/or virtual counseling sessions.  Schedule a one-on-one advice and guidance session today. – Call 800-732-8353 or click the link to schedule online (click on "Meet at Work" to get to the virtual conference scheduling).

Liberty Mutual

Liberty Mutual has just announced their Personal Auto Relief Refund.  Please follow the link ( to see how existing Liberty Mutual customers who use the JCU discount program will benefit.  If you have any questions or if you would like to receive a quote, please contact our dedicated representative, Brian Gecina at

Cigna Dental

The Centers for Disease Control and Prevention (CDC) recently issued guidance to dentists and patients recommending routine dental care be delayed due to the COVID-19 pandemic. Cigna Dental understands the unexpected can happen, and customers may still need to access care for urgent needs such as an infection, pain or guidance on how to address a dental problem.

A new option for care.

To assist you during the COVID-19 pandemic and quarantine period, Cigna has launched Cigna Dental Virtual Care, powered by The TeleDentists®.

This service allows customers to speak with a licensed dentist by video chat which eliminates the need to leave home and visit a dental office. Through May 31, 2020, Cigna Dental customers can use this virtual care option at no cost for dental consultations.

For more details view the Cigna Dental Virtual Care Flyer here.