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Information Technology Services

Information Technology Services (ITS) is responsible for supporting the technology needs of JCU faculty, students, and staff. Our mission is to provide information technology leadership, services, and innovative solutions to promote the research, education and community service goals of the University.

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Service Desk

Need help? Request help from the Service Desk.

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Need Help?
Training
Contact Us and Hours

Service Desk 
helpdesk@jcu.edu
216.397.3005

Service Desk Hours

Fall and Spring Semester
Mon - Thurs: 8am - 9pm
Friday: 8am - 6pm
Saturday: Noon - 6pm
Sunday: Noon - 6pm

Summer hours
Monday - Friday: 8am - 6pm
Saturday: (On-call essential system/network support only)
Sunday: (On-call essential system/network support only)