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Information Technology Services

Information Technology Services (ITS) is responsible for supporting the technology needs of JCU faculty, students, and staff. Our mission is to provide information technology leadership, services, and innovative solutions to promote the research, education and community service goals of the University.

Need Help?

Contact the ITS Service Desk. We are here to help you.

KnowBe4 Cyber Security Training

Beginning today, JCU Information Technology Services (ITS) is rolling out the 2020 annual interactive cybersecurity awareness training from to all faculty and staff. By now you should have received an invitation from Knowb4 with links to the training. Recent cyberattacks at Regis University, Stevens Institute, and most recently Lakeland Community College, underscore the importance of this training.   

All faculty and staff are required to complete this training within six weeks, by March 11th, 2020. You can access your training by going to the KnowBe4 login page using the link below.

Get Started

  • Access KnowBe4 at
  • Enter your JCU email address and it prompts you to log in with your Single Sign-on credentials
  • Click Start Course for 2019 KnowBe4 Security Awareness Training (note: that the title "2019" is due to the name of the training module).

If you have any questions or concerns, please call the JCU Service Desk at 216.397.3005.

FAQ: I took this training last year, do I have to complete it again? 

Yes. This training is required every year for all current JCU Faculty/Staff.

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