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Latest News & Updates

zoom update

Zoom cloud recording storage cleanup to start Feb, 19

In order to secure sufficient storage for Spring semester recordings, all recordings from Fall 2020 (prior to Jan 1st, 2021) will be deleted on Feb 19th, 2021.

If you wish to keep your Zoom recordings, they can be easily downloaded and moved into other platforms, such as Studio and Google Drive.

cyber2021

2021 Cybersecurity Awareness Training

Beginning Monday, February 8th, JCU Information Technology Services (ITS) will roll out the 2021 annual interactive cybersecurity awareness training from KnowBe4 to all faculty and staff. The security campaign is designed to build awareness and assist our community in getting better at identifying and avoiding malicious cyber attacks.

jcuduo

JCU Duo Multi-Factor Authentication (MFA)

On January 26th, John Carroll University will begin rolling out Duo Security's multi-factor authentication (MFA) product to bolster our login processes. Duo MFA utilizes an app installed on your smartphone (or text message or phone call) as an additional verification that you are in fact the person logging into your account.

Contact Us

Service Desk

Fall and Spring Semester Hours
Mon - Thurs: 8am - 9pm
Friday: 8am - 6pm
Sat - Sun: Noon - 6pm

servicedesk@jcu.edu 216-397-3005