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Wireless Instructions

  • Eduroam

Eduroam is the recommended secure wireless network for anyone with a JCU username and password. Computers and mobile devices such as phones can be easily configured to connect to the network. See below for more info.


  • RESNET

Students in the residence halls will need to configure their devices for RESNET access points. See below for more info.


  • RESNET-GUEST
    • Should only be used by guests in the Residence hall. To connect:
      • Select RESNET-GUEST from the list of available networks
      • It will take you to a webpage, where you have to type your full name, phone number, email address, and accept the terms of use
      • Click Register to gain access to the wireless internet.

  • JCUGuest

Should only be used by visitors or individuals not affiliated with the University.

Eduroam

IMPORTANT: For all platforms/devices, your credentials are:

Username: Your full JCU email address (username@jcu.edu)

Password: Use the password that you use to log onto a school computer or Canvas.


Windows 7 or newer

  1. Click the Network icon in the lower right corner and click on eduroam then Click Connect.
  2. Enter your JCU email address (username@jcu.edu) and your canvas password and press OK.

If you are getting an “Unable to connect” error, please click here for instructions.


Macintosh (OS X)

  1. Click the wireless icon in the menu bar and select eduroam from the list of wireless networks
  2. Enter the following information in the Wi-Fi network credentials dialogue box:
  • Mode Automatic
  • Username Your Eduroam username
  • Password Your Eduroam password
  • Checked Remember this network

3. Click Join


iOS Devices (iPad, iPhone and iTouch etc.)

  1. Open Settings
  2. Select the Wi-Fi category
  3. Tap eduroam in the list of wireless networks
  4. Enter your Eduroam username and password in the dialogue box that opens and tap Join
    1. If Unable to join the network “eduroam” alert is shown, tap Dismiss
      1. Navigate to jcuwpa2 network and select the “i” (information) button
      2. Select Forget this Network
    2. Reconnect with the Eduroam network
  5. You may see a Certificate screen stating npas.campus.jcu.edu is not trusted. As long as you’re connected to Eduroam on–campus it should be okay to trust this certificate.

Steps shown above may be different for older versions. For video tutorial: Click Here


Android 4.x and newer

  1. Open Settings
  2. Open the list of wireless networks and tap on eduroam
  3. Enter the following information in the eduroam dialogue box:
  • EAP method PEAP
  • Phase 2 authentication None
  • CA certificate (Do not validate)
  • Identity Your Eduroam username
  • Password Your Eduroam password

4. Tap Connect

If you are still unable to connect, contact the JCU Service Desk for assistance at 216-397-3005 or helpdesk@jcu.edu.

RESNET

Students in the residence halls will need to configure their devices for RESNET access points.


Contact 24 / 7 wifi support team at (888) 471-6110


Windows 7

  • Click on the wifi network icon in the bottom right corner of the screen
  • Select RESNET from the list of available networks. Click Connect
  • Under security key type 18861886 and click Ok
  • Open any browser and it will take you to the login page
  • Enter your Campus/Canvas username and password to gain access to the wireless internet

Windows 8 & 10

  • Click on the wifi network icon in the bottom right corner of the screen
  • Select RESNET from the list of available networks. Click Connect.
  • Under password type 18861886 and click Next
  • Click Yes to allow this pc to connect to the network
  • After connecting to the network you should see the login page. Enter your Campus/Canvas username and password to gain access to the wireless internet

Mac (Apple Computers)

  • Click the Airport icon in the upper right corner
  • Select RESNET from the list of available networks
  • Under password type 18861886 and click Join
  • After entering the key you should see the login page. Enter your Campus/Canvas username and password to gain access to the wireless internet

iOS Devices (iPad, iPhone and iTouch etc.)

  • Tap Settings
  • Tap Wi-Fi
  • Tap On
  • Select RESNET from the list of available networks
  • Under password type 18861886
  • Tap Join
  • After entering the key you should see the login page. Enter your Campus/Canvas username and password to gain access to the wireless internet

Android Devices

  • Navigate to Wifi settings
  • Select RESNET from the list of available networks
  • Under password type 18861886 and click Join
  • After entering the key you should see the login page. Enter your Campus/Canvas username and password to gain access to the wireless internet

Other Devices (Smart TVs, Roku, ChromeCast, Google Home, Apple TV, Amazon Echo/Dot)

Streaming Devices on RESNET


If you are still unable to connect, contact 24 / 7 wifi support team at (888) 471-6110

RESNET – Connecting without a Browser

If you have a device that does not have a browser (to be able to input the security key and your credentials) you need to add your device using the link below.

  • Go to https://clearpass.jcu.edu/guest/auth_login.php
  • Enter your Campus/Canvas username and password
  • To add a device that does not support a browser click on the Create Device.
  • Name your device.
  • Next, click on the MAC address field. You will need to find your MAC address by browsing through your device’s menu system looking for settings referring to device information or network information. Each MAC address is unique so you need the MAC address of your device to get it connected to the network. The MAC address should be shown in the following format and can consist of numbers 0 thru 9 or letters A thru F. An example is listed in the screenshot below.
screenshot of the create device page
  • Next, click the Create device button.
  • After this is complete you will need to reboot the device and it can take 5 minutes before your device is able to get on the network.

If you continue to have issues connecting your device to the wireless in the Residence Halls, please call our 24/7 support line at 1-888-471-6110.