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The Registrar’s Office is the official source for all student academic records. Transcripts are issued only at the request of the student.

Effective December 1, 2010, there is a $5.00 for each official transcript copy. 

Important Notes:

  • To protect the confidentiality of student and alumni records, no telephone or email requests for transcripts will be honored.
  • All financial obligations to the University must be met before transcripts will be issued.


Option 1: Order Transcripts Online

John Carroll University partners with Credentials Solution to provide secure online transcript ordering. This service allows you to order transcripts 24/7 from your home, residence hall or office using any major credit card. Credentials Solutions handles the electronic payment transactions and automated notification services.

You have the option of ordering both electronic PDF transcripts and paper transcripts online. Please note, secure PDF transcripts are only available for students who began at John Carroll after 1985. 

  • Student Profile Users
    Students who know their login can go to
    • Click on the menu icon (the four white squares in the top left corner of the page).
    • Click Banner
    • Click Order Official Transcripts.
  • Non-Student Profile Users
    Alumni who do not have/remember their login can directly access Credentials Solutions TranscriptsPlus by clicking the link here.

To view additional offline steps that may be required to complete your order, see the "Authorizing Your Order" tab on the TranscriptsPlus page.

You will have the option of checking the status of your request on the web or receiving email notifications or text messages sent to your cell phone. Click here to check the status of a transcript request you previously submitted if you ordered online.

For Banner login issues, please contact the ITS Help Desk at 216-397-3005.

Option 2: Manual Transcript Request

If you do not have a credit card, you can use the transcript request form to submit your request. A signed request from the student or alumni is required in order to release a transcript.

  • Complete the transcript request form in person in the Registrar’s Office (B102). Please note there is no confirmation or tracking service available with this option and the $5.00 transcript fee must be paid (with cash or check) before the transcript will be issued.


  • Download the Transcript Request Form and mail the completed form to the Registrar’s Office (see return mailing information on the form). Please note, there is no confirmation or tracking service available with this option and the $5.00 transcript fee must be paid before the transcript will be issued.