Counseling Center
Committed to provide accepting, inclusive treatment and support for students, and to provide workshops and training to enhance JCU's culture of care.
Need Help Now?
- Same-day help (business hours): Walk in or call 216-397-4283.
- After hours / weekends (24/7): Call 216-397-4283 to reach the on-call clinician.
- Immediate danger: Call JCUPD 216-397-1234.
Contact, Hours & Location
Phone: 216-397-4283 | Email: counselingcenter@jcu.edu
Hours (Academic Year): Mon–Fri 8:30 a.m.–5:00 p.m. (first appointment 9 a.m.; last 4 p.m.). Evening hours available by appointment.
Location: Garden Level, Dolan Hall (entrance across from the Health Center). In-person or virtual sessions available.
How to Get Started
- Call 216-397-4283 for a brief phone screening (about 20 minutes).
- We’ll review your goals and recommend next steps: UCC counseling, groups, psychiatry (limited), or off-campus referral.
Eligibility & Cost: Services are free for currently enrolled JCU students.
Privacy: Your counseling information stays within the UCC, except in cases of imminent danger or as required by law.
Types of Services
Individual Counseling
Short-term, goal-focused counseling for common college concerns (anxiety, mood, stress, adjustment, identity, relationships, academics). Frequency and duration are set collaboratively after your phone screening.
Psychiatry
A part-time psychiatrist and psychiatry resident(s) are available at the Counseling Center on a limited basis (Wednesday afternoons) to provide assessment and medication monitoring for students engaged in counseling services.
Crisis/Emergency Services
The University Counseling Center now provides after hours crisis counseling by phone. For students needing mental health crisis help evenings or weekends, just call the Counseling Center: 216-397-4283. During the day (normal business hours), call or walk in to be seen right away for crisis, or schedule to get started with therapy.
Consultation Services
Faculty, staff, parents, and students who are concerned about a student can consult with our counseling staff.
Educational Workshops
Our staff offers workshops and programs that support student development to the entire campus community. If you would like the Counseling Center to provide a presentation or other outreach programming to your student group or class, please contact us.
Local & National Crisis Resources
- Crisis Text Hotline: text 4hope to 741741
- National Suicide and Crisis Lifeline: 988
- Cuyahoga County Mobile Crisis Line: 216-623-6888
- Cleveland Rape Crisis Center: 216-619-6192
- National Sexual Assault Hotline: 800-656-HOPE (4673)
FAQs
An initial session can be scheduled any time between 8:30 a.m. and 5 p.m., Monday through Friday. To schedule, call 216-397-4283 or use our online portal to request an appointment.
The first session, called a "phone screening" session, usually lasts about 20 minutes and will most often be a phone call with a counselor. Prior to the call, you will be asked to provide some background information about yourself in our secure, online database. The counselor will have a brief conversation with you about the information you provide, explain the services of the Counseling Center, and decide best next steps. Future sessions may be with a different counselor than the one you will be speaking with during your initial visit.
The services of the Counseling Center are offered free of charge to all students currently enrolled in credit courses at John Carroll University.
All information shared during the counseling experience is held in complete confidence within the Counseling Center, except in cases where there is imminent danger to the individual or another person when there is abuse of a minor or vulnerable person, or in the case of a court order or subpoena.
