Ramona Hood is president and CEO of FedEx Custom Critical®, a leading North American transportation provider located in Green, Ohio. The company provides a range of transportation capabilities for expedite ground, air, temperature control shipments and industry specific solutions. The company provides 24/7 service throughout the United States, Canada and internationally, delivering hundreds of thousands of shipments per year.
Hood oversees the FedEx Custom Critical executive leadership team and is responsible for the performance and strategic direction of the company.
Hood brings more than 28 years of FedEx experience to her role, having most recently served as Vice President, Operations, Strategy and Planning. Hood started her career at FedEx Custom Critical in 1991 in an entry-level position, and worked her way up to hold various executive leadership positions at FedEx Custom Critical and FedEx Supply Chain. Her career path evolved through many areas of the company, including Operations, Safety, Sourcing, Sales and Marketing.
Over time, she began offering innovative and strategic ideas that distinguished her from her peers. Hood not only brought unique approaches to the business, but she did so in a way that brought out the best in others. These leadership characteristics and values are ingrained through her past and current leadership roles at FedEx Custom Critical, as well as FedEx Supply Chain.