Prior to becoming Provost at Babson, Dr. Johnson served as Dean, E.M. Statler Professor and Professor of Marketing at Cornell University’s School of Hotel Administration (SHA) for 10 years. As Dean at Cornell he focused on investing in faculty, expanding students’ learning and career opportunities, increasing diversity, building an effective fundraising organization, and growing the school’s global platform. His accomplishments included:
- Hiring approximately two-thirds of the school’s tenure-track and lecturer faculty members: diversity of the faculty, student body and staff increased under Dr. Johnson’s leadership with a particular emphasis on increasing the diversity of the school’s faculty.
- The expansion and enrichment of academic programs, learning, and career opportunities: during his tenure, SHA undergraduate students graduated with the highest rated educational experience and highest career placement rates at Cornell University.
- Building external relationships and fundraising opportunities: Dr. Johnson led the school’s capital campaign, completed in 2015, raising more than $160 million. He strengthened the school’s ties to both its alumni network and the greater hospitality industry through the growth of formal industry events, partnerships, and sponsorships.
- Growing the school’s global platform: Dr. Johnson extended the School’s worldwide reach and influence with an emphasis on international business and faculty development.
Johnson was previously at the University of Michigan, where he was the D. Maynard Phelps Collegiate Professor of Business Administration and Professor of Marketing at the Stephen M. Ross School of Business. A distinguished scholar, Johnson’s research focuses on the development of customer information systems and how they can be utilized to craft strategy and manage customer relationships.
As a professor at the University of Michigan, he published more than 100 academic articles, multiple books, and taught undergraduate, graduate, and executive programs. He served as a consultant for a diverse range of companies and public agencies, including Promus Hotels, Northwest Airlines, the National Association of Convenience Stores, Dell Corporation, Schering Pharmaceutical, and Volvo.
Born in Bottineau, ND, Johnson grew up in Madison, WI. He is married to Jill Kobus Johnson. They have three young adult sons: Alexander, Andrew, and Thomas.
Ph.D., University of Chicago, Booth School of Business
MBA, University of Chicago, Booth School of Business
B.S., University of Wisconsin-Madison, College of Letters and Science