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TV-and-Remote-150x150

For the 2018/2019 school year, the JCU digital cable television broadcast system provides a total of 115 channels, almost all of which are a full-1080p quality. The lineup includes an expanded sports package, as well as channels like HBO, HBO2, HBO Comedy, and HBO Latino. Please note! HBO and the Dish Network are currently in contract negotiations, and HBO programming has been interrupted until an agreement is reached. In the meantime HDNET will be broadcasting in channel 57.1 until the problem is resolved. HDNET showcases the best in box office hits and award-winning films, uncut and commercial free.

Please refer to the Digital TV Channel Lineup page for channel locations, or tune to Channel 2.1

DIGITAL TV RECOMMENDATION

A monitor

If you bring an HDTV from home, or purchase a new one, make sure that it has a QAM tuner which is necessary to receive digital broadcasts over a physical piece of cable (coax cable). Many of the newly manufactured, lower end TV models are not including the QAM tuner in order to cut costs. Be sure to ask your sales person this question before making a purchase, or if you are bringing a set from home, you can contact the manufacturer support line (links included at the bottom of this page) along with the model number in order to determine if the set comes with a QAM tuner.

If you have any questions about the new digital service, or for help in determining if your television has a digital QAM tuner, please email the System Administrator, along with your television brand (LG, Sony, etc), model number, and manufacture date. This information can usually be found on a label on the back of the TV.

HDTV COMPATIBILITY

HDTV COMPATIBILITY

We have compiled the following information about television compatibility based on manufacturer literature. This list is not in any way an exhaustive list, and JCU cannot guarantee compatibility. We invite your feedback about your experience or knowledge of HDTV compatibility. You can submit this information to the System Administrator.

The following is a list of TV’s we have found that may have a low probability of having the QAM tuner needed to receive the JCU digital signal:

Picture with a TV that should be dissalowed
  • Dynex – Limited models are equipped with a QAM tuner. The following does not: DX-32L151A11
  • Element – Do not appear to have QAM tuners (not recommended)
  • Hisense – Do not appear to have QAM tuners (not recommended)
  • Insignia – Limited models. Check with manufacturer (not recommended)
  • Magnavox – Limited models. The following does not: P2MF23ID/37
  • Proscan – Do not appear to have QAM tuners (not recommended)
  • RCA – Limited models. The following does not: LED24G45RQ
  • Sceptre – Do not appear to have QAM tuners (not recommended)
  • Seiki – Limited models. The following do not: SE24FT01, SE47FY19
    Sylvania – Do not appear to have QAM tuners (not recommended)
  • Westinghouse – Limited models. The following do not: DWM32H1G1, DWM32H1Y1, DWM42F2G1, DWM48F1A1, EWM24F1Y1, LTV-27W2. Compatible models require a QAM tuner activation code (not recommended)
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The following is a list of TV’s that have a higher probability of having the required QAM tuner that is necessary to receive the JCU digital signal, although not an exhaustive list:

  • Emerson – Limited models are equipped. The following are not: LC320EM2F, EWL20S5B, LC401EM2F
  • Hitachi – The majority have a QAM tuner, but some do not. Please check with the manufacturer.
  • LG – Most models since 2007 have a QAM tuner
  • Panasonic – The majority have a QAM tuner, but some do not. Please check with the manufacturer.
  • Polaroid – The majority have a QAM tuner, but some do not. Please check with the manufacturer.
  • Samsung – All models since 2009 have a QAM tuner (Fifth digit of model must be B or higher)
  • Sharp – All models but Aquos.
  • Sony – Most models since 2007 have a QAM tunder
  • Toshiba – Most models since 2007 have a QAM tuner
  • Vizio – Recent models have a QAM tuner

Please notify us if you see any inaccurate information in this list. You should verify the specifications when you make a purchase.

Connecting your Television

Plugging in the TV cable

Students must supply their own television and coax cable cord. The length of this cable can vary based upon the residence hall you are in, and how far away you locate your television from the outlet. If you are not already sure of the length you will need, we would recommend that you bring a 25′ cord to be safe.

NOTE: When attaching the coax cable at the outlet and on the television itself, make sure the cable is hand-tightened only. Over-tightening, as well as under-tightening can produce poor signal quality. Also take caution that you do not kink or bend the coax cable as this can also contribute to a grainy picture. If the connector on the wall plate in your room is loose, please call the Computer Help Desk at (216) 397-3005 to open a service ticket, or send an email request to: Computer Help Desk, where your information entered into the ticket system during normal business hours..

Tuning your Television

X-Tuning picture with person using the remote control on a tv

Once you connect your coax cable, you will need to use your remote to access on-screen menu programming. Exact details on how to auto program or auto tune digital TVs vary from manufacturer to manufacturer, and from model to model. These instructions are generalizations that are meant to describe the way most TVs accomplish this feature. For best results, refer to the owner’s manual for the specific TV you are working with. Some TVs can take up to 10 minutes to complete this function.

Using the TVs remote control, follow these general steps:

Step 1: Press the “Power” button to turn on the TV.
Step 2: Press the “Menu” Button. At this point you will look for Channel or Set-Up. Step 3: Look for an option pertaining to the “Antenna” type. At this point you will presented with either an Antenna or Cable option. Choose “Cable“.
Step 4: Next, look for “Auto Program/Auto Tune” then press “OK”.

Every television uses different terminologies, so you might need to poke around for a while until you find what you are looking for. Some television manufacturers (Westinghouse for example) may also require you to enter a “Channel Access Code” (or QAM code) in order to do a channel search. Refer to your manufacturers support page to obtain the code.

Manufacturer Support

Here are some common manufacturers support pages:

If you are still having trouble, contact the system administrator at: bwilhelm@jcu.edu.

Contact Us

Help Desk
216.397.3005
helpdesk@jcu.edu

Service Requests

Please fill out this form for a service request.