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Student Accessibility Services (SAS) provides accommodations and support for students with disabilities. Our goal is to provide students with disabilities an equal opportunity to competitively pursue a college education.

Types of Disabilities may include: Medical/physical (e.g., cerebral palsy, cancer, traumatic brain injury); Sensory (e.g., hearing or visual impairment); Psychological (e.g., ADHD, ASD, Depression); Learning (e.g., dyslexia, dyscalculia).

If you would like assistance with accommodations, you must contact Student Accessibility Services. Documentation and verification of disability are required. Specific information regarding documentation and accommodations, as well as other applicable information about SAS and our services, can be found here on our website alternatively, students can contact our office by emailing

Students are encouraged to apply for services well in advance of their first semester. An intake appointment with an SAS staff member is necessary before any accommodations are granted.


Important Update:

Student Accessibility Services (SAS) appreciates the flexibility you've shown in adapting to changes in our office while navigating the larger challenges of online learning. As we approach the next semester, please remember whether you have decided to return to campus for in-person learning or remain virtual, you should renew your LOA by filling out this form.  When you've received your updated LOA from us, please send it to your instructors as soon as possible. 

For the health and safety of our students and staff, our main office will not be available for walk-ins and staff will continue to meet with students on zoom this semester. If you have questions or any needs throughout the semester, will still be the best way to contact us.  

The testing center will also remain closed this semester. If you have testing accommodations, please work with your instructor to receive them.  It is best to be proactive about this, if possible. For example, giving instructors your LOA as soon as possible and discussing your testing accommodations prior to the day of the exam. If the exam or quiz is on Canvas, instructors will be able to adjust the time just as they have been. If the exam is not on Canvas, you should make arrangements with the instructor for them to proctor and provide the testing accommodations in the classroom and/or academic department. 


Frequently Asked Questions for Students

1.) Is the Student Accessibility Services office open?

  • Yes, SAS is open Monday through Friday from 8:30am-5:00pm. Email is the best method of communication. Zoom meetings and Zoom calls will be available through appointments for consultations, intakes, or additional correspondence. SAS will not be conducting any in-person appointments or proctoring tests for this semester.
  • If you would like to request a Zoom phone call or virtual Zoom appointment, please email
  • The SAS staff are mostly working virtually and are conducting appointments through Zoom. We encourage students to also familiarize themselves with Zoom, to better assist with conducting virtual appointments and calls.
  • Zoom can be accessed through your John Carroll account. Use your username and password from John Carroll to log into Zoom. This user guide can help you navigate your Zoom meetings and account.
  • Our SAS office, located in the Dolan Science Center (E109), will be periodically open this semester. However, SAS staff is continuing to work virtually and all appointments are still being conducted virtually through Zoom. We will update this page should our main office availability change. 

2.) How do I access testing accommodations for my online course?

  • We are continuing to address any testing concerns you may have. Current students should be making sure they are still communicating their Letter of Accommodations (LOA) to their professors as soon as possible. As a reminder, accommodations will not begin until their LOA is given to the professor. Students should also be reminding their professor of their testing accommodations prior to testing if they have any testing accommodations (i.e. time extensions). Please continue to check your email ( for any testing accommodation updates or tips.
  • SAS will not be conducting or facilitating any in-person testing for this semester. Testing accommodations will be virtually conducted by the professor (i.e. canvas time extension).

3.) ​​​​​​Is software available for students utilizing a reader accommodation?

  • Yes, software is available for students utilizing a reader accommodation.
  • Please be aware that you may need to update to the version of Windows in order for programs to work at their optimal level.
  • The following are possible options:

4.) Will I still be able to use my audio notetaking accommodation?

  • Yes, students with this accommodation will still be able to use this accommodation through the Glean Sononcent software. Please email Elise Williams ( with questions or concerns regarding Glean.

5.) I anticipate additional, disability-related barriers as a result of courses being moved online, what should I do?

  • Contact Student Accessibility Services as soon as possible, outlining the anticipated barriers and any ideas you may have for solutions.

6.) I am concerned that certain accommodations cannot be met in an online format, what should I do?

  • Contact Student Accessibility Services as soon as possible to discuss the concerns you have about your accommodations.

Section 504
Section 504 states, “No otherwise qualified individual with a disability in the United States, as defined in section 705(20) of this title, shall, solely by reason of her or his disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”

Definition of a Disability
An individual is considered to have a “disability” if s/he has a physical or mental impairment that substantially limits one or more major life activities, has a record of such an impairment, or is regarded as having such an impairment.

The Student Accessibility Services office at JCU coordinates all services for students with disabilities. To register for services follow our registration procedures. The services include, but are not limited to:

  • Testing Consultation/Referral
  • Intake/Needs Assessment
  • Accommodations
  • Advocacy
  • Adaptive Technology
  • Test Proctoring

Accommodations are academic adaptations that do not compromise academic standards or the mastery of essential course elements, but provide students with disabilities an equal opportunity to succeed. Accommodations provide equal access to facilities (e.g., wheelchair accessibility) and academic information.

Academic accommodations include services like extended test time, audio recording lectures, or a quiet testing location. These services are designed to overcome deficits created by the disability and allow the student to display his/her mastery of the material.

Since the Americans with Disabilities Act and Section 504 guarantee equal access, not success; individual success is up to each student. We encourage students to develop self-advocacy, empowerment, responsibility, independence, personal growth, and to develop and use compensatory skills.

Student Rights & Responsibilities

Qualified students with disabilities have the right to an equal opportunity to participate in programs offered through John Carroll University. Students who choose to exercise these rights have the responsibility to initiate and participate in the accommodation process. Recognizing this, students:

  • Have a responsibility to identify themselves as needing accommodation in a timely fashion. Each student must provide documentation from an appropriate licensed professional.
  • Have a responsibility to document how their disability affects a particular delivery system, instructional method, or evaluation criteria when requesting accommodation.
  • Have a responsibility to actively participate in the search for accommodations and auxiliary aids.
  • Have the responsibility of notifying their instructors of their disability and providing them with letters of accommodation (LOA’s).
  • Have the responsibility to communicate to their professors their individual needs and work with their professors on methods of accommodation.
  • Have the responsibility to schedule exams 7 days in advance of test date.
  • Have the same obligation as any student to meet and maintain the institution’s academic and technical standards.
  • Have a right to be evaluated based on their ability, not their disability. If their disability affects the outcome of an evaluation method they are entitled to an evaluation by alternate means.
  • Are entitled to an equal opportunity to learn. If the location, delivery system or instructional methodology limits their access, participation, or ability to benefit, they have a right to reasonable alterations (to be determined by University officials) in those aspects of the course (or program) to accommodate their disability.
  • Are entitled to an equal opportunity to participate in all aspects of the academic community at a comparable level that is provided to any student.
  • Have a right to appeal decisions concerning accommodations.

SAS Staff group picture

SAS Staff: Allison West Kaskey (Director), Lindsay Ropp (Accessibility Specialist), Elise Williams (Graduate Assistant), and Ella McNamara (Graduate Assistant).

Contact Us

SAS Office

SAS Main Office-Dolan Science Center-109 East (down the hall from the Physics Department)
Phone: we are currently working virtually, please reach out to SAS by email (office: 216.397.4967)


Policy on Disability Related Grievances