About | ITS

About ITS
John Carroll University’s Information Technology Services (ITS) department is led by the Chief Information Officer, and comprised of several distinct areas (see org chart link below) that support all of the information technology used on the campus and beyond, including telecommunications and networking, software applications, teaching and learning technologies, and desktop and server hardware. A service desk is also provided to assist members of the John Carroll community with technology questions and problems encountered.

Office of the CIO
Performs overall management and oversight of the ITS budget, project priorities, IT governance and communications with the campus community, and planning (operational and strategic).

Customer Service Operations
Provides support for the campus community through the JCU Service Desk (216.397.3005) and a group of professional technicians. The Customer Service Operations area is the “front door” to ITS, and serves as the conduit for reporting problems, issues, and making requests for new services. The focus of this group is primarily desktop and end-user device support (including mobile devices), both in offices and classroom/labs.

System and Network Operations
Provides support for the data center server deployment as well as all network, telecommunications, and CATV (Res Halls) technologies in use. This group is also responsible for overall JCU IT security and monitoring of technology threats and vulnerabilities. JCU’s System and Network Operations group makes heavy use of virtualization to provide for maximum utilization of our server deployment.

Applications Development
Provides support for Banner and related administrative enterprise-level applications, including the underlying Oracle database management system (DBMS). The list of enterprise level systems supported is too long to include here, but some key systems in addition to Banner include Argos (reporting tool), Adirondack (housing, parking, and student judicial system), and mobile apps.

Center for Digital Media (CDM)
Provides support for teaching and learning technology in use on campus, and basic Research and Development for future technologies. Faculty training and consultation is offered on an ongoing basis to assist faculty with using the latest technologies in JCU courses. Video production is also offered. This group collaborates closely with the Center for Faculty Development in order to help JCU realize its full potential through technology in the classroom and beyond.

Contact Information

The Information Technology Services Department provides a wide range of systems, software, and services to students, faculty, staff and administrative users.

ITS Organization Chart

Our annual report highlight a wide-range of Information Technology Services (ITS) strategic initiatives and projects that support mission-critical work across John Carroll University.

ITS Annual Report 2017-18

ITS Annual Report 2018-19

To Apply

Interested students should complete the online application.

If you experience any problems with the online application or technical evaluation, please send email to helpdesk@jcu.edu.

Browse through our work-study student positions. If you have working knowledge of computer basics, we’d like to talk to you. Feel free to stop on the fourth floor of Rodman Hall to see if we have any openings. Your financial aid package must provide work-study hours in order to fill these positions.

Student Service Desk

Students needed to staff the Student Computer Service Desk.
Answer and log phone calls from students, faculty, staff, and administrators.
Loading paper and toner into lab and classroom printers.
Basic knowledge of Microsoft operating systems and Office applications is preferred.

Contact John at 216.397.3005.

Network Support Specialist

Troubleshoot residence hall network problems.
Provide Service Desk support.
Troubleshoot PC hardware/software problems.
Install and configure Network Interface Cards.
Knowledge of Windows OS protocols/client applications is necessary.

Contact John at 216.397.3005.

Student Classroom Technician

Troubleshooting of the technology classrooms.
Resetting the classrooms and public labs nightly.
Setting up Mobile Media Equipment.
Experience with computers and/or multi-media equipment is necessary.

Contact John Jordan. at 216.397.1519.

Digital Media Specialist

Assist students with Digital media production and training.
Experience with video and image editing software in a MAC environment is necessary.

Contact Dr. Tarby at 216.397.1703.

Academic IT Steering Committee

Jim Burke, Associate Chief Information Officer
Brent G. Brossmann, Associate Professor, The Tim Russert Department of Communication and Theatre Arts
Anthony Roy Day, Professor, Physics
David Shutkin, Associate Professor, Education and Allied Studies
Charlie Watts, Professor, Management, Marketing and Logistics
David W. Wong, Exec Dir Academic Finance, Provost and Academic Vice President’s Office Employee
Jeffrey Dyck, Professor, Physics
Linda M. Seiter, Professor, Mathematics and Computer Science
Marc Kirschenbaum, Professor, Mathematics and Computer Science
Mary Ann Hanicak, Asst to the VP Student Affairs, Student Affairs
Michelle Millet, Director, Library
Rodney Hessinger, Professor, History
Benjamin Hudson, Student, Class of 2017