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Welcome to John Carroll University! Information Technology Services (ITS) is here to help you gain skills and knowledge you can build on for the rest of your life. And we’re committed to providing you with the help you need for using technology at JCU. Below are some first steps for getting started, followed by contact information for getting help.

Connect to the Internet

Wired
Wired network connections are available in all residence halls.

Wireless
All academic buildings and residence halls have full wireless access. Instructions on how to connect are on this page.

Network Registration (Mobile and Gaming Devices)
Your device MAC address is required; contact the Service Desk (see below) for assistance in finding your MAC address. Fill out a device registration request on the consoles page.

Computers, Labs, and Printing

Computer Purchase Recommendations
JCU does not require students to have computers; however, it is highly recommended that you have your own computer to work on coursework outside of class. See details on the pc recommendations page

Computer Labs
ITS supports nine computer labs for your computing needs:

Building Computer Labs
Administration Building Undergrad Lounge & BR43
Boler School of Business SB 118 & SB 235
Dolan Science Center E 223, E337 & W334
Lombardo Student Center LSC 40 & Cubby

For a listing of hardware and software on computers, see computer labs page

Printing
At the beginning of each semester, each student is allotted 650 pages of printing through the Papercut system. Every black and white page printed counts as a single page, color pages count as 5 pages each. Once the 650 pages has been expended, the student will not be able to print. More info is available on the pc recommendations page

Get Your Email

Gmail
Gmail is JCU’s standard web based email package. Access your email account and settings at gmail.jcu.edu. Settings for IMAP and POP clients can be found at

https://support.google.com/a/answer/105694?hl=en

Forwarding
Want to forward your JCU email to another email address? Log into Gmail and go to “Settings → Forwarding and POP/IMAP” or use this link

https://support.google.com/mail/answer/10957?hl=en

Mobile Devices
Want to access your email and calendar from mobile devices? Get more info at

http://www.google.com/mobile/

Review Computer and Network Use Policies

Five policies govern computer and network use at JCU. Be sure to understand these policies to avoid violations and consequences. Learn more on the policies page

Install Anti-Virus Software and Review Cyber-Safety Tips

Anyone who uses a computer on the JCU campus network shares responsibility for protecting network services for others. JCU requires that a reliable anti-virus program be installed on any computer connected to the JCU network. For personal computers, you can use paid or free anti-virus software. If you’re not sure where to start, ITS staff provide a list of recommended free anti-virus software. Once the anti-virus software is installed, it is critical that you perform regular updates. More information on anti-virus programs is available on the antivirus software page.

ITS also recommends that you keep your operating system and other software up-to-date with the most recent patches.

JCU ITS will NEVER ask you to reveal your password or other such personal information.

Get informed about Phishing, Spyware, Spam, Cyber Safety for Social Networks, P2P and File Sharing on the security page here.

Access Online Systems

Google Apps for Education
Want to access your email, chat with a buddy, schedule a meeting, share a document, create a web site? Google Apps provides a basic toolkit for email, communication, and collaboration at JCU.

Support Web Site: sites.jcu.edu/its/services/enterprise-systems/google-apps

Canvas
Canvas is JCU’s learning management system and offers a wide array of web-based teaching and collaboration tools for classes. Professors may use Canvas to distribute class materials, assignments, and online tests.

Login: canvas.jcu.edu

Email for support: helpdesk@jcu.edu

Phone: 216-397-3005

Banner Self-Service
Provides access to registration, course schedules, financial records, and other personal information. Please note that Banner Self-Service uses a different user ID and Pin number than your Active Directory.

Login: banner.jcu.edu

Use Classroom Technology

Need help with classroom equipment? Multimedia Services provides support for the the use of classroom technologies and checks out multimedia equipment such camcorders and audio recorders for your class projects.

Email: jejordan@jcu.edu

Phone: 216-397-1519

Get Help

Service Desk
Having problems with your BannwerWeb, Active Directory (Campus Login), computer, or getting connected? Stop by the Service Desk or fill out our online Help Request to get help with these and other technology issues.

Help Requests: sites.jcu.edu/its/contact/

Web Site: sites.jcu.edu/its/services

Email: helpdesk@jcu.edu

Phone: 216-397-3005

Location: Administration Building (AD) 37

ITS Technology Workshops
Want to learn more about JCU technologies? Information and Technology Services offers workshops on a wide variety of topics. For more information and a calendar of workshops, visit center of digital media page