Remote Technology

Your first point of contact - ITS Service Desk

Available for technology support, even during campus closures.
- Ask questions via phone (216) 397-3005
- Email: servicedesk@jcu.edu
- Create a ticket at helpdesk.jcu.edu
- In-person & Webinar Training Sessions: jcu.edu/its/training
Able to provide assistance on setting up and connecting to VPN, starting and using Zoom as well as many other technology questions.

For Students:

Technology Needs? Please fill out this short survey: https://johncarroll.qualtrics.com/jfe/form/SV_b2cFfrUYKFVItAF

Access Student Profile
- The Student Profiles gives you easy access to your academic record and provides links to useful JCU services, including Financial Aid, Housing and registration. Part of Banner@JCU (banner.jcu.edu).
Canvas
- Canvas is the JCU Learning Management System, providing faculty, staff, and students the tools and resources for face to face and online teaching and learning. Students can use Canvas to keep track of their course assignments and work with calendars, to-do lists, and the mobile app. All JCU Faculty, staff, and students have access to Canvas by visiting canvas.jcu.edu.
- Canvas Student Guides
JCU Digital Portal (Virtual Machines)
- JCU Digital Portal is a website that allows you to log into a virtual desktop. These virtual desktops are similar to the lab and lectern computers on campus, and provide access to a variety of software including SPSS and ArcGIS.
  - Website: https://jcudigitalportal.jcu.edu/
G Suite (Gmail, Calendar, Drive, Collaboration Tools, etc.)
- JCU Gmail: John Carroll University's Official Email System.
  - Gmail Cheat Sheet
  - Top 6 things to know about new Gmail
- Calendar
  - Calendar cheat sheet
- Google Drive: Students get access to Google Drive with unlimited data storage space. It can be accessed from multiple devices with your JCU Google account.
Respondus Lockdown Browser Install Link
- Respondus LockDown Browser™ is a custom browser that locks down the testing environment within Canvas.
Zoom

For Faculty/Staff:

Technology Needs? Please fill out this short survey: https://johncarroll.az1.qualtrics.com/jfe/form/SV_3jzjXwabozOU913

Teleworking: Recommended Methods for Accessing Major ITS Services

Argos Web Viewer
- Argos provides reporting based on data from Banner and other JCU data systems (requires VPN to access from off-campus).
- https://evisions.jcu.edu/Argos/AWV
Teaching Effectively During Times of Disruption
Employee Dashboard
- The Employee Dashboard gives you access to your JCU employee record and provides links for time reporting and recent and past paycheck stubs. Part of Banner@JCU (banner.jcu.edu).
Banner@JCU
- Banner is the authoritative repository of key JCU data, including student and academic records, human resource information, and financial records. Useful resources include:
  - Employee Dashboard: View your JCU employee record and links for time reporting, paycheck stubs, and other services.
  - Advising: Access to student academic records
  - Grade Reporting: Enter midterm and final student grades
  - Admin Pages: Used to maintain and access data stored in Banner (requires VPN to access from off-campus)
Canvas:
- Canvas is the John Carroll University's Learning Management System, providing faculty, staff, and students the tools and resources for face to face and online teaching and learning. Faculty can use Canvas to house course materials, including assignments, announcements, and tests. All JCU Faculty, staff, and students have access to Canvas by visiting canvas.jcu.edu.
- Canvas Training Slides (JCU)
  - Using Canvas to Facilitate Class Due to Unforeseen Circumstances
- Course Basics Workshop Video
- Canvas Video Guide s
- Canvas Instructor Guides
Canvas Studio
Digital Workspace
- Digital Workspace is a website that allows you to log into a virtual desktop. These virtual desktops are similar to the lab and lectern computers on campus, and provide access to a variety of software including SPSS and ArcGIS.
  - Digital Workspace Guide (View/Download)
  - Website: https://digitalworkspace.jcu.edu/portal/
Zoom
Virtual Private Network (VPN) - Global Protect Client
- VPN allows a JCU faculty, staff, or student to access JCU services and webpages through a secure connection utilizing your JCU network credentials.
  - VPN needs to be connected to access personal and departmental drives, print to campus printers, access Banner Admin Pages, Argos, etc.
  - Step-by-step guide on how to install and connect to VPN
G Suite (Gmail, Calendar, Drive, Collaboration Tools, etc.)
- JCU Gmail: John Carroll University's Official Email System.
  - Gmail Cheat Sheet
  - Top 6 things to know about new Gmail
- Calendar
  - Calendar cheat sheet
- Google Drive: Faculty/Staff get access to Google Drive with unlimited data storage space. It can be accessed from multiple devices with your JCU Google account.
Network Drives
- Directions on how to map your network drive.
  - H Drive is your personal drive contains your office computer's Desktop, Documents, Pictures, Downloads and Videos folder.
  - O Drive is your shared departmental drive.
Phones
LockDown Browser and Respondus Monitor
- Respondus LockDown Browser® is a custom browser that locks down the testing environment within Canvas.
- Instructor Quick Study Guide
- Register for the webinars:http://respondus.com/webinars
Office Equipment Release Form
- If you are taking any technology equipment from your office home to allow from work from home, please complete the form to allow Information Technology Services to track the equipment. Please remember, any equipment taken home must be returned to your office.
  - Click here to fill the form
Other Resources
- Articles
  - Showing videos in your online class (by Amy Kenyon from Duke University)
  - The TEACH Act

Updated: Jan 5th, 2021 at 3:00PM.

Contact Us

Service Desk

Fall and Spring Semester Hours
Mon - Thurs: 8am - 9pm
Friday: 8am - 6pm
Sat - Sun: Noon - 6pm

servicedesk@jcu.edu 216-397-3005

Academic Continuity During Disruption

Your first point of contact - ITS Service Desk

For Students:

For Faculty/Staff:

Contact Us

Service Desk