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Classroom Technology
Classrooms are equipped with multimedia technology ranging from basic to theater to public collaboration.

Computer Labs
Computer labs equipped with Windows and Macintosh computers, printers, and other technology are located around campus. Specialized software is installed on lab computers for use in coursework.

Computer Repair
ITS offers repair and replacement services for John Carroll computers. Diagnosis and selective problem resolution is also available for personal computers.

Equipment Recovery Program
The Recovery Program is fashioned for the protection of user privacy and recycling. Please call the Service Desk at 216.397.3005 for more information.

Map a Network Printer
Learn how to map a printer by watching the video below.

Multimedia Loans
Center for Digital Media offers a range of loaner audio and visual equipment to John Carroll students, faculty, and staff to checkout through Grasselli Library.

PC Recommendations
The Service Desk provides a list of basic recommendations for computers compatible with the network and support services available on campus.

Printing
Printing pages are allotted to students at the beginning of every semester. Additional pages can be bought. ITS also offers a poster printing service.

Printing in Residence Halls
Your print job goes to a virtual queue. It can then “be released” to any print release station. (Please click the link above for more info)

Software Site Licensing
JCU ITS manages site licenses for commonly used software programs for math and statistics, science and engineering, bibliography management, security, online surveys, and other areas.

Wireless Printing (Google Cloud Print)
Google Cloud Print allows you to easily print from your mobile device or laptop. The process for printing varies depending on your device. This service works with no special configuration using Google Chrome web browser or Google apps (Gmail, Drive), once you have logged into the device with your JCU email address and password.

Residence Hall Printing

Google Cloud Printer Instructions


Google Cloud Print – Windows or Mac using Google Drive

Google Cloud Print – Any Windows Application

Google Cloud Print – Mobile Device (Android, iPhone)

Google Cloud Print – Browser Document Upload

Computer Labs

Boler School of Business SB 235: 46 PCs and public laser printing. Open 7 a.m.-midnight.

Dolan Center for Science and Technology E 337: 32 PCs and public laser printing. Open 7 a.m.-10 p.m.

Grasselli Library: 38 PCs and public laser printing. Open when the Library is open.

Lombardo Student Center Lab (Room 40): Eight PCs and public laser printing. Open 7 a.m.- 3 a.m.

Lombardo Student Center Café: Six PCs and public laser printing. Open 7 a.m.-3 a.m.

Graduate Lounge (1st floor Grasselli Library by the snack machines): Two PCs and public laser printing. Open when the Library is open.

Undergraduate Lounge (Adminstration Building across from Einsteins Bagels & Cashier’s Office): Four PCs and public laser printing. Open 7 a.m.-midnight.

PC Recommendations

PC Recommendations
That is one of the most common questions asked by incoming and current students. Although there is not one specific, easy answer, JCU’s Information Technology Services (ITS) offers you these guidelines to help you with that decision.

Your computer should have the following:

  • Operating System (OS): Windows 7, Windows 8, Windows 10, Chrome OS or Mac OS X 10.5 or higher
  • Intel iCore processors or above
  • 8GB RAM
  • 150 GB Hard drive (128 GB SSD)
  • 802.11g/n Wireless
  • Most computers already come pre-installed with the network card in both PC’s and laptops. Make sure to check your machine before you purchase one.

Please note Online Students may also require the following:

  • Webcam and Microphone
  • High-Speed Internet Connection
  • Recommended web browsers: Google Chrome, Mozilla Firefox, and Safari
    • Internet Explorer is not a recommended browser at this time

We recommend you have productivity software such as…

  • Microsoft Office 2016 available for free from Microsoft as a JCU student. To install Office 2016 on your personal computer, go to https://portal.office.com/.
    • Login using your JCU email address (jdoe@jcu.edu) and your campus domain password (Same password that you use to log on to University’s computer or authenticate to Canvas).
    • Click install now and you will be prompted to save an installer file from Microsoft appropriate for your operating system to your computer. After the download completes, launch the file to begin installation of Office.
    • You will activate the software using your JCU email address (jdoe@jcu.edu) and your campus domain password (Same password that you use to log on to University’s computer or authenticate to Canvas).
    • This will allow you to install Office 2016 on up to 5 devices at a time. This is for use with personal computers only.

For more helpful information from ITS, please check out our Get Started page.

If you have any other questions concerning what type of PC you should bring, please call the ITS Service Desk at (216) 397-3005.

Printing on Campus

Student Printing

At the beginning of each semester, each student is allotted 650 pages of printing through the Papercut system. Every black and white page printed counts as a single page, color pages count as 5 pages each. Once the 650 pages has been expended, the student will not be able to print.

How do I add additional pages so I can print beyond my 650 page allotment? Please call the Service Desk at 216-397-3005 and we will help you increase your print quota.

I clicked the Print Job button and nothing has come out. There are many possible reasons for this to happen. Please call the ITS Service Desk at 216.397.3005 and we will help you determine the cause.

What do I do if my output is damaged/unusable? The public printers on campus are checked multiple times a day to insure proper functioning. However, misprints are possible. Should you receive a print out that is unusable or unacceptable, please contact the ITS Service Desk at 216.397.3005 or go the Service Desk in the Administration Building (AD) 37.

Am I charged for two pages if I print on the front and back of a sheet? (Duplex printing) Yes. You will be charged for two pages if you do duplex printing.

How many pages can I still print? The pop-up window that appears when you click on the print button shows the number of pages remaining on your print quota for the semester.

Help! My professor wants me to print too much. What can I do? If a specific class requires a significant amount of printing, the faculty member can contact the ITS Service Desk to request that their students’ printing allotment be increased. However, it would be good practice to review the need for printing before requesting an increase. Not only is this fiscally responsible, it is a huge help to the environment.

Will I be “charged” for printing if there is no paper in the printer? Yes. You are encouraged to check the printer for paper before you print.

Will I have enough pages allotted to my account to print all that is required by my courses? Again, if a specific class requires a significant amount of printing, the faculty member can contact the ITS Service Desk to request that their students printing allotment be increased.

I need to print many pages for my student organization. Why should I pay for this? Information Technology Services is in discussion with Student Activities to resolve this situation.

Why is the University doing this? There is a growing national trend across institutions of higher learning to conserve scarce resources in an effort to “go green.” Conservation of paper and the power/maintenance costs to support institutional printing is part of that trend. John Carroll University has made a conscious decision to be pro-active on a wide array of conservation efforts across the institution, and wasteful printing was an area that badly needed addressing. Please note that it is not the intention of the University to charge students for legitimate printing that supports student learning. The institution has provided a generous allowance (650 pages per semester, to be revisited and adjusted as needed) for each student, and exceptions can and will be made to support additional printing for legitimate academic purposes or where required by an instructor or coursework. The bottom line is that the student pay-for-print initiative is about preventing and stopping wasteful printing in the labs and common areas by creating a system that will require payment from students who exceed their somewhat generous limitations without a legitimate academic excuse. Please also note that other institutions in the region typically charge students for printing, often at higher rates and with lower allowances than John Carroll University provides to its student body.

Wireless Printing (Google Cloud Print)
Computing image

Google Cloud Print allows you to easily print from your mobile device or laptop. The process for printing varies depending on your device. This service works with no special configuration using Google Chrome web browser or Google apps (Gmail, Drive), once you have logged into the device with your JCU email address and password.

Locations – Wireless printing services are available at the following locations on campus:

Building Room
Dolan Science Center E-337
Grasselli Library Commons Lab
Lombardo Student Center LSC40
Boler School of Business SB235
Administration Building Undergrad Lounge

Printing from Google Chrome Browser

The Google Chrome browser (available at https://www.google.com/chrome) allows you to print to any JCU Google Cloud Print enabled printer on campus. You can print any file or webpage that opens in Chrome as well as any files you have uploaded to JCU Google Drive including PDFs, MS Office files, and image files.

  1. Before you open something to print, make sure you are signed into your JCU Google account/Google Apps
  2. In a new tab, open the document or page you want to print
  3. Right-click on the document or page and select Print or press CTRL + P (Windows) or CMD + P (Macs)
  4. Under the Destination category, click the Change button
  5. Under the Google Cloud Print category, select the lab where you want your document to print

You can manage your cloud print jobs on the Google Cloud Print site.

  • The exact print procedure varies depending on the device and/or software you are using to print. These instructions assume the use of the Chrome browser or ChromeOS operating system, but the concept will be similar on all devices.

Google Cloud Print is also available for other software and platforms.


On your Android device

Cloud Print is the official Android app for printing to Google Cloud Print from your Android devices. Once it’s installed, you can share your documents, photos, or PDFs to the app, choose your printer and preferred print options, and hit Print — that’s all there is to it. Open the app to view your recently submitted print jobs, check their current status, and select downloaded files to print.

Download Cloud Print on Google Play


Printing from Google Drive on Android or iOS devices

  1. Open the Google Drive app
  2. If you are not already signed in with your JCU Google account, sign in before attempting the next steps. NOTE: your username is your full JCU email address (jdoe21@jcu.edu).
  3. Open the document you want to print
  4. Tap the three vertical dots in the upper right corner of your screen, and then tap Print. (if you’re trying to print Google docs then click Share & Export option and tap Print)
  5. A list of printers will appear. Select Google Cloud Print and then select the lab where you want your document to print
  6. Once you have chosen your desired print options, tap Printon the top right corner. A message will appear briefly to notify you that a print job has been added to the queue

Google Cloud Print is also available for other software and platforms.


Printer Error Diagnosis